If drivers were not downloaded automatically by Windows Update, use Device Manager to refresh the driver from Windows Update, or contact the device manufacturer. I’m Moli, your virtual agent. I can help with Moto phone issues. These drivers are not needed for newer Garmin devices that use a USB mass storage or Media Transfer Protocol (MTP) interface. These devices (which include the nuvi and zumo series) use drivers that are included with Microsoft Windows. The drivers for Garmin Mode devices are included with the latest versions of Garmin Express and Garmin WebUpdater.-->
This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
To fix this issue, use one of the following methods.
To resolve this issue, install update 4022716.
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
See the device manufacturer's user guide for specific instructions about how to install the driver.
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
When it restarts, Windows will try to reinstall the device by using the device-specific driver.