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Dialogic Driver Integration

This section will take you through the steps required to install the Dialogic drivers supported by VBVoice, specifically the VoIP driver from Dialogic called Power Media HMP (previously called Host Media Processing or HMP). All this information can also be found in the VBVoice Installation Guide.

Overview

Support for Dialogic HMP VoIP Solution

The Dialogic HMP software provides a SIP or H323 connection to the VBVoice application. All call processing is done on the CPU of the system. Recommended due to its cost effectiveness and versatility.

Support for Dialogic and Network Interface Boards

These cards go from 4 to 12 analogports and up to 48 digital channels on a board. VBVoice has support for regularvoice processing as well as ASR and TTS on certain models only (contact [email protected] fordetails)

Dialogic Hmp

Support for Dialogic DNI Cards

These boards have no ‘on-board’ resources. Dialogic HMP driver and licenses determine the capabilities of the DNI board. Capacity includes 1 to 8 E1 or T1 digital trunks(up to 240 channels on a board)

VBVoice has a wider range of support for Dialogic hardware of DM3 architecture. This is done via a new interface that has been optimized for peak performance and offers the mos tflexibility in resource management for this line of Dialogic voice cards. Visit our page for a complete list of supported hardware in VBVoice or please contact Pronexus.

NOTE: As a pre-requisite, any previous/unsupported version of Dialogic HMP or Dialogic SR6 Driver must be uninstalled prior to installation of a different or later version.

NOTE: VBVoice Simulator mode will not facilitate a connection with any telephony infrastructure, and has certain application limitations. Refer to the VBVoice Help File for more details about Simulator mode and testing and debugging.

Installation Requirements

Refer to the Dialogic product documentation for board specs and information such as physical card dimensions, supported hardware, power requirements, and cable connector pinout.

Dialogic stipulates that thesystem have DEP and PAE disabled. Refer to the Dialogic Release Guide for fullsystem requirement details:

Install Procedure

NOTE: Windows 8.1, Windows 10, Windows Server 2008, 2012, 2016 and 2019 users -

Installation files and configuration utilities must be run by right click of the installation file or utility executable, and then by selecting Run As Administrator.

Drivers diagnostic tool windows 10

HMP Driver Installation

VBVoice supports HMP3.0 Service Updates that are specific to the version of VBVoice. Refer to the VBVoice Release Notes for details of the Service Update number. The supported version for the latest HMP Driver will always reside here.

The installation steps are the same for both HMP releases.

  • From the HMP3 installation folder, run the setup.exe file using the right-click Run As Administrator option

The HMP installation setup has been updated to detect the presence of the appropriate Visual C++ 2015 Redistributable runtime (64-bit) version, and if required, prompt for installing the Visual C++ 2015 Redistributable update.

1. Welcome to Dialogic HMP


2. Program Files Destination Folder


Dialogic will install a number of firmware files, configuration files and log files as well as the Demo applications (when selected to be installed) by default to:

C:Program Files(x86)DialogicHMP

It is recommended to use the default install location.

3. Program Data Destination Folder

Dialogic will install a number of firmware files to:

C:Program DataDialogic

It is recommendedto use the default install location.

4. Select Features

Drivers

When prompted to select features, use the check-boxes to choose the components shown to the left:

  • Development Package (SDK) Required
  • Core Runtime Package Required
  • Demos Optional (Recommended)
  • SNMP Component Manager is an option for remote monitoring of Dialogic. See Dialogic Installation documentation for details.Optional (not recommended)
  • Circuit Connectivity Runtime Package - Required for installation of Dialogic DNI boards

NOTE: SNMP has been identified to increase CPU use and impact IVR performance.

5. Continue with Installation

Click Yes to confirm the driver installation in order to proceed.

Dialogic Voice Card

Drivers Dialogic

6. Select Program Folder

Specify the Programs Folder where the HMP installer will add program icons.

DownloadDrivers Dialogic

Dialogic Software

7. Start Copying Files

Drivers Diagram Template

Confirm the components, and path of installation for Dialogic HMP, and click Next.

8. Setup Complete

Reboot once the installer finishes in order to complete the Dialogic HMP installation.

Skip to end of metadataGo to start of metadata

NOTE

Dialogic Drivers Windows 10

Service Updates prior to SU 280 must be completely removed from the system before installing Sangoma System Release 280. See the Release Notes in link below for important considerations on SU 280 Setup details.

Diva Dialogic Drivers

Windows 10®, Windows Server 2008® , Windows Server 2012®, Windows Server 2016®, and Windows Server 2019®

The System Release 6.0 PCI Windows Service Update 280 is the latest Service Update with exclusive support for boards that are part of the Springware architecture, a.k.a JCT Products. It adds support for Windows Server 2019, and its footprint is greatly reduced from previous Service Updates as it removes EOL products and technologies.

Note that DM3/IPT/DI and other End-of-Life previous and related architectures are no longer supported and will not load with this Service Update SW. Any application that has dependency on those components will not load.

This Service Update Installer Software comes in two Setup formats as shown below. See Release Notes for guidelines on when to choose one or the other format:

Bootstrap Setup Format: SystemReleaseJCT.exe
This format bundles the System Release SW Windows Installer package (.msi) and the Microsoft Visual Studio 2005 with Visual C++ Version 8.0 Service Pack 1 Runtime Redistributable package (VCRedist), which is a dependency to the Runtime Package.

Windows Installer Setup Format: SystemReleaseJCT.msi
This format provides all the flexibility of Microsoft Windows Installer; however it lacks the VCRedist.

Both Setup formats consist of the Core Runtime Package (which also contains all ISDN protocols), SNMP Package, Global Call Protocols Package, SW Development Package containing all the software required to build applications, and Demos (sample code) Package. The Setup Custom Options dialog allows for the selection of individual packages. The Windows Installer format can be used for silent-mode installations, and even bundled into an end-customer package.







54.7 MB



55.4 MB


The System Release 6.0 Patch is used to package fixes to bugs found in a major Service Update, and are made available from time to time. A new Patch supersedes any previous Patch(s).

  • This patch corrects a bug introduced in the SU 280 that prevented running the RTFManager and DMC Java utilities.
  • It applies to any systems which had previously installed the 'Runtime' component for the System Release 6.0 PCI Windows Service Update 280.
  • To install this Patch, just download it to a local directory and click on the msp file, or from an Elevated cmd prompt execute: C:Downloads>msiexec.exe /update SystemReleaseJCTPatch.msp
  • Complete the installation and either accept the reboot at the end of it or else the reboot can be deferred to a later system downtime.

Note: Once installed, the Patch will NOT be listed in the Programs and Features, even if View Install Updates option is enabled; the Patch becomes an integral part of the parent Sangoma System Release 6.0 PCI Package.





696 KB

Windows 10®

Service Update 275 for Dialogic System Release 6.0 PCI for Windows
The System Release 6.0 PCI Windows Service Update Edition consists of the Core Runtime Package, SNMP Component Manager, ISDN Protocols, Global Call Protocols, Development Package containing all the software required to develop an application and Demos. This edition provides installation-time options to select each individual package. It can be distributed to end users as well.

Release Notes

234.23 MB

Windows Server 2008® , Windows Server 2012®, and Windows Server 2016®



Service Update 276 for Dialogic System Release 6.0 PCI for Windows
The System Release 6.0 PCI Windows Service Update Edition consists of the Core Runtime Package, SNMP Component Manager, ISDN Protocols, Global Call Protocols, Development Package containing all the software required to develop an application and Demos. This edition provides installation-time options to select each individual package. It can be distributed to end users as well.
Release Notes234 MB (245,655,762 bytes)